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Improving Customer Satisfaction, Loyalty, and Profit: An Integrated Measurement and Management System: 10 (J-B-UMBS Series)

by Matthew D. Johnson,Anders Gustafsson

ISBN 13: 9780787953102

Format: Illustrated (240 pages)
Publisher: Jossey-Bass
Published: 18 Jul 2000

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Redefining Propaganda in Modern China: The Mao Era and its Legacies (Routledge Studies in Modern History)

by James Farley,Matthew D. Johnson

ISBN 13: 9780367275273

Format: Hardcover (336 pages)
Publisher: Routledge
Published: 20 Nov 2020

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